Frequently Asked Questions
Find quick answers about orders, shipping, returns, and product care. If you can’t find what you need, contact us and we’ll be happy to help.
FAQ
Orders & Payments
How do I place an order?
Simply browse our collections, add your favorite jewelry pieces to the cart, and check out securely with your preferred payment method.
What payment methods do you accept?
We accept major credit cards, PayPal, and secure checkout options provided by Shopify. All transactions are encrypted for your safety.
Can I apply more than one discount code to my order?
Only one discount code can be applied per order. Discount codes cannot be combined. This ensures fairness for all customers and helps us continue offering you the best value. Don’t worry—you’ll always see the most attractive offers during our seasonal promotions and special campaigns.
Shipping
Where do you ship?
We ship worldwide. Orders are processed within 1–3 business days and delivery time depends on your location. For details, see our Shipping Policy.
How much is shipping?
We currently offer free worldwide shipping on orders over $60. For orders below $50, a flat shipping fee of $6.99 applies
How can I track my order?
Once your order ships, you will receive a tracking link via email. You can also track your order here.
Returns & Exchanges
What is your return policy?
We accept returns within 72 hours of delivery, provided the jewelry is unworn and in original packaging. For full details, see our Refund Policy.
Can I exchange an item?
Yes, exchanges are available for different sizes or styles when stock allows. Please contact us to start the process.
Product Information
Do you offer hypoallergenic jewelry?
Yes! All our pieces are crafted from stainless steel, 18K gold plated styles, or sterling silver jewelry, making them safe for sensitive skin and everyday wear.
Do you have gemstone jewelry?
Absolutely! Explore our gemstone jewelry collection , including turquoise, rose quartz, larimar, moss agate, strawberry quartz, and more. Each stone is hand-picked for its unique color and meaning.
Do you offer personalized jewelry?
Yes! Our initial necklaces with heart pendants A–Z are perfect for personalized gifts, birthdays, or special occasions.
What are your best sellers?
Customer favorites include dainty tennis bracelets , chunky hoop earrings , and heart pendant necklaces.
How do I care for my jewelry?
To keep your pieces shining, avoid direct contact with perfumes, lotions, and water. Store in a soft pouch or box when not in use.
Other Questions
Do you offer gift-ready packaging?
Yes! Every piece comes with elegant packaging, making it perfect for gifting straight out of the box.
How can I contact you?
You can reach us anytime via our Contact page. We aim to reply within 24 hours.
