Thank you for shopping at Velvet Luminance. Below you’ll find all the details about our processing, shipping, and delivery.

Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Locations

• We ship worldwide from our fulfillment centers.

• International customers are responsible for customs duties, taxes, or import fees as determined by their country.

Estimated Delivery Times

• Delivery Estimate: 7–15 business days (depending on destination and customs clearance)

Please note: These are estimates. Delays may occur due to customs, high-volume periods, or courier issues.

Tracking Your Order

• Once shipped, you’ll receive a tracking link via email.

• You can also track anytime via our Track Your Order page

Lost or Delayed Packages

• If your package is delayed, please check the tracking status first.

• For packages lost in transit, contact us at support@velvetluminance.com. We’ll work with the carrier to resolve the issue.