Shipping Policy

 

We offer worldwide shipping with clear timelines, costs, and tracking details. Please review the information below before placing your order.

Processing Time

  • All orders are processed within 1–3 business days (business days do not include weekends or public holidays).

  • Once your order has shipped, you will receive a tracking number by email.

Shipping Costs & Methods

  • Free Worldwide Shipping on orders over $50 USD (after discounts, before tax).

  • Orders under $50 USD will have a flat standard shipping fee of $6.99 USD.

  • Expedited shipping options are available at an additional cost. If you require expedited shipping, please contact our support team at support@velvetluminance.com  before placing your order.

Shipping Locations

  • We ship worldwide from our fulfillment centers.

  • International customers are responsible for customs duties, taxes, or import fees as determined by their country.

Estimated Delivery Times by Region

(All times are estimates and may vary based on customs clearance and local carriers)

  • United States: 7–12 business days

  • Europe: 10–15 business days

  • Asia-Pacific: 10–15 business days

  • Other Regions (Canada, Middle East, South America, Africa): 10–20 business days

Tracking Your Order

  • Once shipped, you’ll receive a tracking link via email.

  • You can also track anytime via our Track Your Order page

Lost or Delayed Packages

  • If your package is delayed, please check the tracking status first.

  • For packages lost in transit, contact us at support@velvetluminance.com.  We’ll work with the carrier to resolve the issue.