Contact Us

We’re here to help with orders, shipping, returns, and product questions.

Email Support

Reply time: 24–48 business hours (Mon–Fri).

support@velvetluminance.com

Attach your order number and any photos (if applicable).

Order Help

Track your package or view delivery ETA.

Track Your Order

Use your tracking code or open the order-status link from email.

Returns & Exchanges

Start a return, see eligibility and timelines.

View Return Policy

Most items are returnable within the policy window if unworn.

Wholesale / Press

Partnerships, bulk gifting, media requests.

partners@velvetluminance.com

Send Us a Message

Prefer not to use an email app? Write to support@velvetluminance.com directly.

Response Time & Hours

  • Support hours: Mon–Fri, 9:00–18:00 (GMT+8)
  • Response time: 24–48 business hours
  • Languages: English 
  • Company Address: 15/F, Phase 2, Prosperity Center, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong

Quick FAQs

Where is my order?

Use our Track Your Order page with your tracking code or order-status link.

Can I change my address after ordering?

Email us ASAP with your order number. If the parcel has shipped, changes depend on the carrier.

Do you ship internationally?

Yes—we ship worldwide. Customs/VAT may apply per your country’s rules.